Policies

Hours of Operation (By appointment only)
Monday to Friday: 9 a.m. - 5 p.m.
Saturday: 9 a.m. - 1 p.m.
Closed on Wednesdays and Sundays.

Refund Policy

Service Guidelines

We reserve the right to decline service at our discretion.
For a serene salon atmosphere, please don't bring children unless they're receiving services.
Only clients receiving services should enter the salon to respect the privacy of others.

Appointments

Prices are fixed; negotiations will not be entertained.
Please book all required services together to allocate ample time.
For hair extensions, ensure coloring is done before installation. Deliver any alternate hair for coloring two weeks before the appointment.
All services necessitate a prior consultation.
Payments accepted: cash and major credit cards. No checks.

Pricing

All service quotes are valid for 14 days. Beyond that, prices might change.
If over 30 days have passed since your initial consultation, a new one will be needed for current pricing.

Pets

Deposits

Hair extension and non-surgical hair replacement bookings require a deposit, which is subtracted from the total service cost. These deposits are non-refundable.

Cancellation Policy

No-shows will be charged the full price of scheduled service.
Please provide a 48-hour notice for rescheduling or cancellations, or a fee will be incurred.
Late arrivals (over 15 minutes) will need to rebook.
Strand-by-strand extension service cancellations need 48-hour notice, or the deposit is forfeited.
Rebook within 30 days of original appointment date or deposit is lost.
Personal items left at the salon for over 30 days will be discarded.

Online Returns

Shipping

International shipments might incur customs/duties, which are the buyer's responsibility.
We aren't liable for lost or stolen packages after dispatch. Choose a secure shipping method.

Personal Items

Please take your belongings when leaving. Items left for more than 30 days will be disposed of.